Leaders and organisations today are facing unparalleled challenges. Organisation purpose, values and culture directs how organisations will respond to change and transitions. A huge imperative for every organisation today is the ability to continually adapt, flex and adjust to the changing consumer landscape. Never has it been more important for organisations to be highly connected to their impact on society, their people and the world in which we live. Does your purpose, values and culture reflect the way you ‘want to do things around here’? We can help you identify the purpose, values and culture that are aligned with your future direction. 

Culture Transformation

• We help you to base line and benchmark your culture’s strengths and potential areas for growth
• We help you to re-evaluate your culture in a hybrid world
• We help you to align your strategy and culture to reinforce, support and engage your people

Values & Purpose

• We help you to develop a purpose that inspires and connects your people
• We help you to refresh your core values and identify the behaviours that support them
• We help you to integrate culture aims into your employee experience

Cultural Leadership

• We help you to launch and embed your purpose and values 
• We help your leaders to align and inspire
• We provide culture advisory support for leaders looking to explore culture change and development
  

Selected Case Study 1

Culture Development - Institute of Banking (IOB)

Context 

IOB is a trusted professional learning provider for the financial services sector. They provide over 40 flexible learning programs, accredited by UCD to over 33,000 members. IOB are playing their part in developing culture across the financial services sector. In conjunction with providing culture development and ethical behaviour learning to their members, they have also embarked and embraced their own culture development journey. IOB are a very purpose driven organisation with a strongly aligned leadership team. During the course of the pandemic, like many organisations, they were required to make transformational change and pivot their educational offering to stay relevant for the future. 3C Consulting were engaged by IOB to help baseline their current culture and define the roadmap to develop their aspired culture that would support the transformational changes they had made with their service offering. 

Intervention 

• Organisational engagement to understand the current culture – this comprised of both one to one interviews with the senior leadership team and a series of staff engagement workshops facilitated virtually 
• Application of a culture diagnostic using a validated and reliable assessment
• Benchmarking of culture within sector globally 
• 1:1 Coaching for the Senior leadership team 
• Ongoing support for employee communications

Outcomes

• Reignition of organisational values and embedding them in a hybrid environment 
• Stronger linkage between organisational and personal goals/KPi’s with redevelopment of performance management process
• Project management process changes with greater emphasis on broader involvement/participation across the organisation and personal development opportunities 
• Enhanced localisation of strategic communications to build greater connection to strategic goals

Testimonial

"We engaged Caroline Costigan and Michele Carter, to support IOB in shaping our culture development journey at a critical time in our transformation. Caroline and Michele are highly knowledgeable, expert and credible in the culture development space – both at practitioner and theoretical levels. They challenged us to consider aspects of our culture that, with some additional focus, could really support IOB in bringing our people on the strategic journey of transformation. They opened up new ways of thinking about our culture and supported us in moving the dial on critical areas of our development."